Cancellation Policy

Cancellation Policy

Skygen Technologies

Effective Date: 29 August 2026

This Cancellation Policy is a professional business-policy draft tailored to Skygen Technologies' agency, digital, engineering, manufacturing, technical and educational service model. It should be reviewed by qualified Indian legal counsel before publication, especially for consumer-law, taxation, payment, subscription, engineering-service and project-specific requirements.

1. Purpose

This Cancellation Policy explains how clients may cancel, pause or terminate services provided by Skygen Technologies (“Skygen Technologies”, “Skygens”, “we”, “us” or “our”) through www.skygens.com (“Website”) or under a quotation, proposal, invoice, statement of work (“SOW”), order, email confirmation or other written agreement.

This Policy is intended to work together with our Terms & Conditions and Refund Policy. Where a project-specific written agreement contains different cancellation terms, the project-specific agreement will govern that engagement to the extent permitted by applicable law.

2. Business Information

Legal/Trading Name: Skygen Technologies
Website: www.skygens.com
Email: skygentechnologies@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–8:00 PM (IST)

3. General Cancellation Principles
  • Cancellation requests should be submitted in writing by email to support@skygens.com or through another written channel expressly approved for the project.
  • A cancellation request becomes effective only when acknowledged or otherwise confirmed by Skygen Technologies, subject to the applicable agreement.
  • Cancellation does not automatically cancel amounts already earned, work already completed, third-party commitments, or other charges that became payable before cancellation.
  • For customized professional services, cancellation terms may vary according to project stage, scope, milestones, resources committed and the relevant Project Documents.
  • Nothing in this Policy is intended to remove or restrict any mandatory statutory cancellation right available under applicable law.
4. When a Client May Cancel

Unless a project-specific agreement states otherwise, a Client may request cancellation at any time. However, the financial and operational consequences will depend on the stage of the engagement.

The following general framework applies:

  • Before work begins: cancellation may generally be accepted, subject to any agreed booking fee, administrative costs, third-party commitments and applicable refund rights.
  • After work begins: the Client remains responsible for work completed, approved milestones, committed resources and non-refundable third-party expenses.
  • After delivery or substantial completion: cancellation normally does not undo completed services or create an automatic right to a full refund.
  • For recurring services: cancellation takes effect according to the applicable notice period or billing-cycle terms.
5. Website Design, Development and Digital Projects
  • A Client may request cancellation before development starts, subject to the quotation and any applicable advance/booking terms.
  • Once design, development, content integration, configuration, testing or technical setup has commenced, cancellation may result in charges for the work completed up to the effective cancellation date.
  • If a Client cancels after substantial completion or after receiving a usable deliverable, the Client remains responsible for the applicable agreed fees.
  • Domain registration, hosting, premium software, plugins, themes, APIs, stock media and other third-party services already purchased or activated may not be cancellable by Skygens and may remain payable by the Client.
6. Digital Marketing, SEO and Advertising
  • For monthly or recurring marketing services, cancellation is subject to the notice period stated in the applicable agreement.
  • Campaign management, strategy, content, optimisation, reporting and other professional work performed before cancellation remains payable.
  • Advertising spend already charged or committed to third-party advertising platforms is generally not cancellable by Skygens.
  • Cancellation does not create a right to reimbursement of fees for completed marketing work or guaranteed business outcomes unless expressly agreed otherwise.
7. Domain and Hosting Services
  • Domain names and hosting services are subject to the policies of the relevant registrar, hosting provider or other third-party provider.
  • Cancellation of a Skygens-managed service does not necessarily cancel the underlying third-party subscription or domain registration; the Client may need to complete the provider’s own cancellation or transfer process.
  • Any unpaid third-party charges or renewal obligations that arose before cancellation remain the Client’s responsibility where applicable.
  • Where transfer or migration assistance is requested after cancellation, additional professional charges may apply unless already included in the service agreement.
8. CAD / CAE / FEA and Engineering Services
  • Cancellation after modelling, drafting, simulation, analysis, design or technical work has started will normally require payment for work performed and committed project resources.
  • Where a project is divided into milestones, cancellation may be applied at the end of a completed milestone, subject to payment of all amounts due for that milestone.
  • If technical requirements change materially, the Client may request cancellation and re-scoping; Skygens may assess the work completed and issue a revised commercial proposal.
  • Cancellation does not remove the Client’s responsibility for information, approvals or decisions already supplied or made.
9. 3D Printing and Additive Manufacturing
  • A printing or manufacturing order may be cancelled before production begins, subject to any material, preparation, setup or third-party costs already incurred.
  • Once printing, fabrication, finishing or material procurement has commenced, cancellation may not be possible without payment for the work and materials already committed.
  • Custom-produced items cannot necessarily be returned or resold and may therefore be subject to stricter cancellation terms.
  • Shipping or courier arrangements already initiated may remain chargeable.
10. Robotics, Automation and Hardware
  • Custom hardware, sensors, controllers, components and equipment ordered specifically for a Client may not be cancellable once ordered, configured or assembled, subject to supplier terms.
  • Cancellation after engineering, programming, integration, assembly or testing has started may result in charges for work completed and committed resources.
  • Where third-party components have already been purchased, the Client may be responsible for the associated costs even if the broader project is cancelled.
11. Training, Internships, Projects and Research Support
  • Cancellation of a scheduled training, internship, project or research-support engagement should be requested before the scheduled start date where possible.
  • Once a programme or service has commenced, fees are generally not cancellable for unused attendance or participation unless the applicable programme terms state otherwise.
  • Reserved seats, cohorts, mentor time, project resources and scheduled sessions may be subject to cancellation charges or non-refundable booking amounts.
  • Any academic or research engagement remains subject to the relevant institution’s rules and the specific programme agreement.
12. Recurring, Maintenance and Retainer Services
  • For monthly maintenance, support, marketing, hosting coordination or retainer services, cancellation will follow the notice period stated in the relevant agreement.
  • If no notice period is specified, Skygens may require reasonable written notice before the next billing cycle, subject to applicable law and the service arrangement.
  • Cancellation generally stops future service periods and does not automatically reverse fees for the current period once that period has commenced.
  • Any outstanding invoices, approved work or committed third-party expenses remain payable after cancellation.
13. Client-Requested Project Pause

A Client may request that a project be paused rather than cancelled. Skygens may accept a pause depending on resource availability, project status and third-party dependencies.

  • The Client should specify the requested pause period and expected restart date.
  • A long pause may require rescheduling, re-quotation or a project restart fee where resources, pricing or requirements have materially changed.
  • Third-party subscriptions, hosting, domains, storage or other ongoing costs may continue during a pause unless separately cancelled.
14. Cancellation Due to Client Delay
  • Failure to provide required content, credentials, technical information, approvals or feedback may delay a project but does not automatically cancel the engagement.
  • If Client-side delay continues for an extended period, Skygens may place the project on hold, reschedule it, revise the quotation, or treat the engagement as cancelled after reasonable written notice.
  • Where cancellation results from prolonged Client inactivity, fees for completed work and committed costs remain payable.
15. Cancellation by Skygen Technologies

Skygens may cancel or suspend a service or project where reasonably necessary, including in circumstances involving:

  • Non-payment or repeated late payment.
  • Material breach of the applicable agreement or these policies.
  • Unlawful, fraudulent, abusive, unsafe or unethical activity.
  • Failure to provide essential information or cooperation required to perform the service.
  • Third-party service discontinuation or circumstances outside our reasonable control.
  • Technical, regulatory or operational conditions that make continued performance unreasonable or unsafe.

Where Skygens cancels a project for reasons attributable to Skygens and not caused by the Client, we will assess the appropriate remedy under the applicable agreement, which may include completion by an alternative arrangement, service credit or refund of an eligible unused portion, subject to applicable law.

16. Effect of Cancellation

After an effective cancellation:

  • Future work will normally stop unless the parties agree otherwise.
  • The Client remains responsible for amounts due for completed work, approved milestones, committed resources and third-party costs.
  • Access, hosting, maintenance, advertising, software or other services may be discontinued according to the applicable agreement.
  • Handover of completed deliverables, source files, credentials or other materials may be subject to payment of all amounts due and any agreed handover conditions.
  • Confidentiality, intellectual-property, payment, liability and other provisions intended to survive termination will continue as applicable.
17. Cancellation and Refunds

Cancellation and refund are separate concepts. A valid cancellation request does not automatically result in a full refund. Any refund will be determined under the Skygens Refund Policy, the applicable project agreement and mandatory applicable law.

18. How to Submit a Cancellation Request

Cancellation requests should be sent in writing to support@skygens.com and should include:

  • Client name and contact information.
  • Invoice, quotation, project or order reference.
  • Service or project being cancelled.
  • Requested cancellation date.
  • Reason for cancellation, if the Client wishes to provide one.
  • Any relevant supporting information.
19. Cancellation Confirmation

Skygens will review the request and, where reasonably practicable, confirm the effective cancellation date, outstanding charges, handover requirements and any refund or credit consideration. Until confirmation is issued, the service may continue under the existing agreement.

20. Third-Party Services

Where Skygens acts as an intermediary or coordinator for domain registrars, hosting providers, software vendors, advertising platforms, payment processors, couriers or other third parties, cancellation is also subject to the third party’s terms. Skygens cannot guarantee that a third party will approve a cancellation or refund.

21. Force Majeure

Cancellation, suspension or delay caused by events beyond reasonable control, including natural disasters, government action, power or telecommunications outages, internet failures, cyber incidents, supplier failures, platform outages, war, civil unrest or other force majeure events will be handled according to the applicable agreement and law. Third-party costs already incurred may remain payable.

22. Changes to this Cancellation Policy

Skygen Technologies may update this Policy from time to time. The current version will be published on the Website with a revised effective date where appropriate. Updates generally apply prospectively and do not override a project-specific cancellation provision already agreed in writing unless required by law.

23. Applicable Law and Statutory Rights

This Policy is intended to operate in accordance with applicable laws of India. Nothing in this Policy is intended to waive, exclude or restrict any mandatory statutory right or remedy available to a Client or consumer.

24. Contact

Skygen Technologies
Email: skygentechnologies@gmail.com
Website: www.skygens.com

25. Publication and Legal Review Note

This document is drafted as a professional agency Cancellation Policy based on the service categories and business information available for Skygen Technologies. Before publishing it as a binding policy, Skygens should have qualified Indian legal counsel review the final version against its actual legal entity, client contracts, payment gateway rules, GST/tax treatment, recurring services, consumer obligations and project-specific commitments.