Service Agreement
Skygen Technologies
Effective Date: 29 August 2026
This Service Agreement is intended as a master framework for paid digital services supplied by Skygen Technologies. A signed proposal, quotation, statement of work (SOW), order confirmation or service-specific agreement should supplement this document.
1. Parties
This Agreement is between Skygen Technologies and the customer/client identified in the applicable proposal, invoice, order or SOW (“Client”).
2. Services
Skygens will provide the services and deliverables described in the applicable SOW/order. Services may include engineering design/support, CAD/CAE/CAM, FEA/simulation support, additive-manufacturing design support, robotics/automation-related digital work, web/digital development, research support and Learning Hub-related digital services.
3. Deliverables and Acceptance
The SOW should identify deliverables, format, milestones and acceptance criteria. Unless a shorter period is stated, Client should review a delivered milestone promptly and notify Skygens of material non-conformity against the agreed scope. Minor formatting or reasonable corrections within scope are not new deliverables.
4. Client Responsibilities
- Provide accurate specifications, source files, credentials, approvals and feedback required for performance.
- Ensure Client-provided materials may lawfully be used.
- Maintain backups of Client-owned source material unless backup services are expressly included.
- Review technical outputs before real-world manufacture, deployment, publication, submission or safety-critical use.
5. Changes and Revisions
Requests outside the agreed scope, additional revisions, changed specifications or delayed approvals may require a change order, revised timeline or additional fee. Skygens will communicate material changes where reasonably practicable.
6. Fees and Taxes
Fees, currency, taxes, payment schedule and payment method are stated in the invoice/proposal. Applicable taxes, duties, bank charges or transaction fees are allocated as required by law or the agreed commercial terms.
7. Online Delivery
Deliverables are ordinarily supplied electronically through email, cloud storage, dashboards, repositories, learning portals or other digital means. No physical shipment is included unless expressly agreed in writing.
8. Intellectual Property
Each party retains pre-existing IP. Client-owned materials remain Client property. Skygens-owned tools, templates, methods, code libraries, know-how and reusable components remain Skygens property. Bespoke deliverables are transferred or licensed according to the SOW and only after applicable payment conditions are satisfied.
9. Confidentiality
Each party shall use reasonable care to protect confidential information received from the other party and use it only for the engagement. Confidentiality obligations do not apply to information already public, independently developed, lawfully received from another source, or required to be disclosed by law.
10. Third-Party Materials
Third-party software, APIs, fonts, stock assets, libraries, hosting, payment providers and other services may be subject to separate terms. Client is responsible for licences it specifically requests or supplies, unless the SOW states otherwise.
11. Warranties and Technical Validation
Skygens will perform services with reasonable skill and care. Unless expressly warranted, engineering, research and digital outputs are support tools and must be independently reviewed by a qualified professional before safety-critical, regulatory, manufacturing or other consequential use.
12. Termination
Either party may terminate for material breach after reasonable notice and opportunity to cure, unless immediate termination is justified. Client remains responsible for completed work, approved milestones and non-cancellable third-party costs. Refunds, if any, follow the applicable Refund Policy and SOW.
13. Limitation of Liability
Subject to non-excludable law, indirect and consequential losses are excluded. Aggregate liability is limited to the fees paid for the affected engagement, except where a different limit is expressly stated or prohibited by law.
14. Dispute Resolution
The parties should first attempt good-faith resolution. The SOW may provide for mediation/arbitration. Subject to mandatory law, Indian law governs and competent courts in Telangana, India have jurisdiction.
15. Entire Agreement
The applicable SOW/order, this Agreement and incorporated policies form the agreement. If there is a conflict, the signed SOW/order controls for commercial scope and deliverables; mandatory law always prevails.
16. Contact Us
Skygen Technologies
Email: skygentechnologies@gmail.com
Website: www.skygens.com