Delivery Policy

Delivery Policy

Skygen Technologies

Effective Date: 29 August 2026

Skygens provides digital and online services/products. This Delivery Policy is designed for electronic delivery of websites, software, digital files, engineering outputs, documents, reports, training resources, consultations and other online deliverables. No physical shipping is included unless a separate written project agreement expressly covers a physical item.

1. Purpose

This Delivery Policy explains how Skygen Technologies (“Skygen Technologies”, “Skygens”, “we”, “us” or “our”) delivers digital products and online services purchased or commissioned through www.skygens.com (“Website”), quotations, proposals, statements of work (“SOWs”), invoices, project agreements, email or other authorized channels.

This Policy should be read together with the Skygens Terms & Conditions, Refund Policy, Cancellation Policy, Payment & Security Policy, Privacy Policy and any project-specific quotation, SOW or service agreement.

2. Business Information

Legal/Trading Name: Skygen Technologies
Website: www.skygens.com
Email: skygentechnologies@gmail.com
Business Hours: Monday–Saturday, 10:00 AM–8:00 PM (IST)

3. Nature of Skygens Delivery

Skygens’ services are primarily delivered electronically and do not normally involve physical shipment. Depending on the engagement, delivery may occur through secure email, cloud storage, a project-management system, client portal, repository, website deployment, online meeting, downloadable file, shared document, software environment or another agreed digital channel.

4. Digital Products and Services Covered

This Delivery Policy may apply to the following digital/online deliverables:

  • Website design, UI/UX design, website development and website deployment.
  • Software, scripts, source code, integrations and digital technical implementations.
  • Graphic designs, brand assets, digital artwork, documents and other digital creative files.
  • CAD drawings, CAD models, CAE/FEA simulation files, reports and engineering analysis outputs.
  • Digital 3D-printing files, prototypes/design files and related technical documentation.
  • Robotics/automation software, firmware, documentation and digital configuration files.
  • Digital marketing deliverables, campaign assets, reports, strategy documents and content.
  • Training materials, project files, research support materials, reports and online learning resources.
  • Consultations, meetings, technical support and other online professional services.
5. Delivery Method

Deliverables may be provided through one or more of the following methods:

  • Email or official electronic communication.
  • Secure cloud storage or file-sharing link.
  • Client portal or project-management platform.
  • Version-control repository or code repository where applicable.
  • Direct deployment to the Client’s website, server, domain or digital environment.
  • Online meeting, screen-sharing session, consultation or remote support.
  • Another mutually agreed electronic channel.
6. Delivery Timeline
  • The expected delivery schedule will be stated in the quotation, SOW, project plan or other written confirmation where a defined timeline is applicable.
  • Unless expressly guaranteed in writing, delivery dates are estimates and may depend on Client approvals, content, access credentials, technical information, third-party services and other project dependencies.
  • For milestone-based projects, each milestone may have its own delivery date and acceptance process.
  • For recurring services, delivery occurs according to the agreed service cycle, reporting schedule or maintenance window.
7. Client Dependencies

Digital delivery depends on timely Client cooperation. The Client is responsible for providing accurate and complete information, files, content, technical specifications, credentials, approvals and access required for the project.

  • Delays in receiving required materials may postpone delivery.
  • Changes in requirements after work begins may extend the schedule.
  • Incorrect or incomplete Client-provided information may require rework and may affect delivery dates and charges.
  • Where third-party approvals or systems are required, delivery may depend on those third parties.
8. Website Development and Deployment
  • Website deliverables may be delivered in stages such as design approval, development completion, testing, staging and production deployment.
  • Final deployment may require domain, hosting, DNS, SSL, third-party account or platform access controlled by the Client or another provider.
  • A website may be considered delivered when it is deployed to the agreed environment or when the agreed final files/credentials are made available to the Client.
  • Post-delivery changes, new functionality or content updates outside the agreed scope may be treated as additional work.
9. Software and Source-Code Delivery
  • Where source code is included, it may be provided through a repository, archive, secure transfer or other agreed method.
  • Source-code, editable-file and repository handover is subject to the intellectual-property and payment provisions of the applicable agreement.
  • Third-party libraries, APIs, plugins, themes, software licences and proprietary components remain subject to their respective licence terms.
  • Security-sensitive credentials should be transferred using an appropriately secure channel rather than ordinary unencrypted messaging.
10. CAD, CAE, FEA and Engineering Deliverables
  • Engineering files, drawings, models, simulation results and reports may be delivered electronically in the file formats specified in the Project Documents.
  • File compatibility is based on the agreed software/version or format. Conversion to unsupported or additional formats may require additional work.
  • Delivery of engineering files does not by itself constitute statutory certification, regulatory approval or physical validation unless expressly included.
  • The Client remains responsible for reviewing, verifying and validating deliverables before production or safety-critical use unless a written agreement expressly states otherwise.
11. Digital Marketing and Reporting
  • Marketing reports, campaign plans, creatives, analytics summaries and related deliverables may be delivered electronically on the agreed reporting cycle.
  • Third-party platform data may be delayed, revised or unavailable due to platform outages, reporting changes or account limitations.
  • Delivery of a report does not guarantee rankings, traffic, leads, conversions, sales or advertising performance.
12. Training, Research and Online Support
  • Training materials and research/project resources may be delivered through email, online meeting systems, cloud folders or another agreed digital platform.
  • Scheduled online sessions are delivered at the agreed date/time. Attendance and availability depend on Client access to a suitable device and internet connection.
  • Missed sessions, rescheduling and access to recordings/materials will be governed by the relevant programme or project terms.
13. Delivery Confirmation and Acceptance

Where applicable, Skygens may provide a delivery notification or request confirmation from the Client. The Client should review digital deliverables promptly and notify Skygens of any material non-conformity with the agreed written scope.

  • Acceptance may be express, through written approval, or deemed in accordance with the acceptance period stated in the Project Documents.
  • Use, publication, deployment or commercial implementation of a deliverable may constitute practical acceptance to the extent permitted by the applicable agreement.
  • Requests that introduce new requirements rather than correct a scope deviation may be treated as change requests.
14. File Formats and Compatibility

Deliverables will normally be supplied in the formats specified in the applicable quotation or SOW. If no format is specified, Skygens will select a reasonably suitable format for the intended purpose.

  • Compatibility with a particular operating system, device, software version or third-party platform is not guaranteed unless expressly included in the scope.
  • Conversion between formats may cause loss of editable features, metadata, formatting or functionality.
  • The Client should identify required file formats and target environments before work begins.
15. Access Credentials and Handover
  • Where access credentials are part of delivery, Skygens will provide them through an agreed secure method where reasonably practicable.
  • The Client should change passwords and enable appropriate security controls after handover where Skygens has provided temporary or project-specific access.
  • Skygens will not intentionally request or retain payment PINs, OTPs or other banking authentication credentials.
16. Third-Party Platforms and External Dependencies

Digital delivery may depend on external services including hosting providers, domain registrars, payment processors, software vendors, APIs, cloud platforms, repositories, advertising networks and communication platforms.

  • Third-party outages or policy changes may delay delivery or affect functionality.
  • Skygens is not responsible for failures wholly caused by a third party beyond its reasonable control.
  • If a third-party service becomes unavailable or changes materially, the Parties may agree on a suitable alternative or scope adjustment.
17. Delivery Delays

Where a delivery is delayed, Skygens will use reasonable efforts to communicate material delays and, where practical, provide a revised delivery estimate.

Delays may arise from:

  • Late Client responses, approvals or required information.
  • Changes to the agreed scope or technical requirements.
  • Third-party service outages, API changes or platform restrictions.
  • Security incidents, infrastructure failures, force majeure events or other circumstances beyond reasonable control.
  • Unavailability of required specialist resources or materials where applicable.
18. No Physical Delivery Unless Expressly Agreed

This Policy is intended for Skygens’ digital and online products/services. Physical shipping is not part of the standard delivery process. If a project includes physical goods, printed parts, hardware or other physical items under a separate agreement, the applicable quotation/SOW should specify delivery location, shipping method, shipping charges, risk transfer, delivery estimate and any applicable return or replacement terms.

19. Delivery of Digital Files Does Not Transfer Every Right Automatically

Receipt of a digital file does not, by itself, transfer ownership of all intellectual property or third-party licence rights. Ownership and usage rights are governed by the applicable Service Agreement, SOW, quotation and intellectual-property terms.

20. Backup and Data Retention
  • Clients should maintain independent backups of important project files after delivery.
  • Skygens may retain project files, records or backups only for the period and purposes reasonably necessary for operations, support, legal compliance, dispute resolution or the applicable agreement.
  • Unless a specific retention commitment is made in writing, Skygens does not guarantee indefinite storage or availability of delivered files after project completion.
21. Security of Delivered Materials
  • Skygens will use reasonable measures appropriate to the delivery channel to reduce the risk of unauthorized access or disclosure.
  • Clients should use secure devices and networks when downloading or accessing deliverables.
  • Sensitive credentials and confidential data should not be transmitted through insecure channels unless the Parties have expressly accepted the risk and applicable law permits it.
22. Failed Delivery, Corrupted Files or Access Problems
  • If a digital file is corrupted, inaccessible or materially incomplete when delivered, the Client should notify Skygens promptly with the relevant file/link and issue description.
  • Where the issue is attributable to Skygens, we will use reasonable efforts to resend, restore, correct or replace the affected deliverable.
  • Temporary access failures caused by Client devices, local networks, third-party platforms or expired links may require troubleshooting before a replacement is issued.
23. Delivery and Refunds

Delivery and refund are separate matters. Successful electronic delivery does not automatically create a refund right. Refund eligibility is governed by the Skygens Refund Policy and the applicable project agreement.

24. Cancellation and Delivery

If a project is cancelled, future delivery obligations normally stop from the effective cancellation date. The Client remains responsible for completed work, approved milestones, committed third-party costs and other amounts due under the applicable agreement. Handover of completed work is subject to the applicable payment and termination terms.

25. Communication After Delivery

Any post-delivery support, bug fixes, maintenance, training, file conversion, revisions or technical assistance will be provided only to the extent included in the applicable support/warranty terms or separately purchased.

26. Delivery Time Estimates for Common Digital Services

The following are general planning ranges only and are not guaranteed service-level commitments. The actual timeline will depend on scope, Client inputs, approvals and project complexity.

(Service Type – Typical Delivery Pattern – Key Dependencies)
Website / Web Development – Milestone-based – Content, design approval, hosting/domain, integrations
Graphic / Digital Design – Per agreed deliverable – Brief, brand assets, feedback/revisions
CAD / FEA / CAE – Milestone-based – Geometry, specifications, loads, material data, approvals
Digital Marketing – Recurring cycle – Access, campaign approvals, platform availability
Software / Technical Work – Milestone or release-based – Requirements, testing environment, integrations
Training / Online Sessions – Scheduled – Date/time, participant availability, platform access
Research / Project Support – Milestone-based – Scope, data, review/feedback, academic requirements

27. Governing Policies

This Delivery Policy forms part of Skygens’ broader website and service policy framework. The Terms & Conditions govern the general relationship; the Service Agreement/SOW governs project-specific commitments; the Refund and Cancellation Policies govern financial consequences of cancellation; and the Payment & Security Policy governs payment handling.

28. Applicable Law and Statutory Rights

This Policy is intended to operate in accordance with applicable laws of India. Nothing in this Policy is intended to waive, exclude or restrict any mandatory statutory right or remedy available to a Client or consumer.

29. Changes to this Delivery Policy

Skygen Technologies may update this Policy when its delivery methods, services, technology, third-party providers or legal obligations change. The current version will be published on the Website with a revised effective date where appropriate.

30. Contact

Skygen Technologies
Email: skygentechnologies@gmail.com
Website: www.skygens.com

31. Publication and Legal Review Note

This document is drafted as a website-ready Delivery Policy for an agency whose products and services are primarily digital and online. Before publication, Skygens should align the final policy with its actual service-level commitments, delivery platforms, file-retention practices, client contracts, payment gateway terms, data-protection requirements and any physical-product terms it may introduce in the future.